Code of Values

Family Fare is proud to be locally-owned and operated and commits to the following Code of Values

Integrity

• We do what we say we will do.
• We are honest and tell the truth.
• We are dependable. We work hard so that others can count on us.
• We take responsibility for what we do.
• We acknowledge mistakes and make things right.

Respect

• We treat everyone fairly and respectfully.
• We value and welcome people with different ideas, strengths, and cultures.
• We act professionally in everything we do.
• We use authority in an appropriate manner.
• We communicate professionally without profanity or sarcasm.
• We ask questions and listen empathically to understand and resolve challenges.

Customer Commitment

• We view everyone as customers and treat customers like family.
• We treat others as we would like to be treated.
• We provide fast, friendly, fair, attentive, reliable, empowered, and easy service.
• We maintain a positive attitude and are friendly, humble, and courteous.
• We follow up promptly to questions, problems, and challenges.
• We take time to understand our customers' and colleagues' needs.

Working Together

• We support and collaborate with Franchisees in growing their business.
• We work to benefit our local communities and help them thrive.
• We care about the safety and well-being of everyone at Family Fare.
• We are proactive in helping, supporting, and collaborating with others.
• We collaborate and cooperate in ways that build trust and loyalty.
• We utilize systems and structures for success.

Doing Our Best

• We set high standards and are guided by them.
• We keep stores clean, attractive, stocked, well-lighted, and safe.
• We use openness, feedback, and innovation to keep learning and improving.
• We pay attention to and take care of the details.
• We work hard and take pride in what we do.

Our Vision: We want to be your favorite convenience store. We ore fast, friendly, fair, attentive, clean, reliable and easy to do business with.

Our Mission: To serve our customers and communities with integrity, respect, and care. We work hard to help you get where you want to go.